Terms & Conditions
- These terms may be varied at any time.
- This web site is designed for UK customer and any purchase by you on this web site of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts. Risk and title in the products will pass to you when they are despatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products.
- To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
- Direct Pharmacy Ltd shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Direct Pharmacy Ltd, its directors or employees.
- All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.
- Any links on this web site to other web sites are provided for your interest only and Direct Pharmacy Ltd has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.
- If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
- Once an order has been placed, the transaction is processed manually at the premises of Direct Pharmacy Ltd by our registered pharmacists with Royal Pharmaceutical Society of Great Britain.
- This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Direct Pharmacy Ltd may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Direct Pharmacy Ltd following checking of orders by a pharmacist.
- With respect to the supply of medicines to the USA, you understand that this supply is subject to the control of the US Customs and the FDA as they cross the US border which may result in delay or non-delivery of your order. Direct Pharmacy Ltd cannot guarantee an exact delivery time of your order and in instances where your order is seized by US customs, Direct Pharmacy Ltd will not be able to offer a refund for orders not delivered under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from Direct Pharmacy Ltd, and further that in the event of US customs seizing your order, the cost of the order will be borne by you in full.
- EU residents pay the VAT inclusive price. Non-EU/exempt residents pay the exclusive price.
- These terms and conditions do not affect your statutory rights as a consumer.
- All offers on this site are subject to availability and whilst stocks last.
- No more than one discount offer code and/or voucher code may be used for a single order
- We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber. Direct Pharmacy Ltd cannot guarantee that a request for a prescription made through the NHS Prescription Service will result in a prescription being issued by the prescriber.
- We are not responsible for failure of third party companies' inability to deliver medicines to the correct address or within any particular time or date. You are responsible for signing for packages containing medicines but any signature provided by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines and fulfilment of Direct Pharmacy Ltd's obligations in dispensing that prescription.
- You are responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription.
- If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact customerservice@direct-pharmacy.co.uk. We will make every effort to replace any damaged products.
